Please see below from XPO:

Beginning August 16, 2021, the following changes have been implemented:

Destination accessorial charges will be billed to the debtor. 
XPO will bill the debtor for destination accessorials, including, but not limited to:

  • Storage fees
  • Destination liftgate
  • Destination residential delivery
  • Destination appointment​​​

This change in process ensures consistency in billing procedures, prompt payment remittance and increased customer satisfaction

Please contact your Sales Account Executive with any questions or refer to the CNWY-199 tariff for complete details.