FREQUENTLY ASKED QUESTIONS
When it comes to freight management, we’re the experts. If you have a question, we can answer it. Below are some of our most frequently asked questions and answers.
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We work with every new TFM client to assess their needs and propose the right suite of services to help streamline their shipping process and save them time and money at every step along the way. While every client’s custom onboarding process is different, our clients are typically up and running confidently on our TMS in just a few weeks, and seeing measurable freight savings within the first 30 days. You can learn more about our transportation management system here.
Yes, our TMS can be customized to integrate with a shipper’s existing ERP system to ensure full visibility and shared data access at every point in the process.
Yes, one of our client service representatives will be happy to work with you to get you quickly and painlessly onboarded with our freight auditing and payment services. Getting all of your carriers converted to use our system typically takes 30-45 days. During this process, you will provide us with your current carrier rates and agreements, shipping locations, business rules, etc. We will provide you with a letter to send to your carriers notifying them of the change in billing address. We will also coordinate all communications with your carriers to receive electronic (EDI) invoices.
Once everything is set up, you can use our online freight auditing and payment service to start creating queries and running customized reports in just a few minutes. All of your information is kept confidential in our secure system. And if you have any questions, your client service representative is happy to help.
Every freight carrier has their own criteria for what makes a customer a “preferred shipper,” but earning this status is generally the result of a shipper following a carrier’s best practices. This typically includes having a clear understanding of the types and volumes of freight that a carrier prefers to transport, submitting a fully complete request for quote (RFQ) which includes all relevant information that a carrier needs to quickly and accurately price a shipment bid, responding to questions and customer service concerns swiftly and comprehensively, and other practices that help carriers save time and reduce complications. Working with a 3PL like Target Freight gives our clients the inside track to becoming preferred shippers at the thousands of carriers we work with, which helps ensure their shipments will be managed for optimal turnaround.
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