We now have a preferred logistics partner that will assist us with any question, claim or concern, whether they did the shipping for us or not, and will not rest until we are completely satisfied.
They go well beyond 100% customer satisfaction and Target Freight Management offers a sense of hustle and energy to helping us grow our business like no other logistics company.
I’m going to say it again…this new claims process you have on the TFMS system is amazing! It makes everything so much easier now!!
What TFM does really well is the overall management of our account. Catching errors. They save us time when we do not have to deal with the carriers.