The below is a communication from YRC and its companies to their customers. While Time-Critical/Guaranteed shipments will move through the network in the same manner, they are suspending reimbursements for failures until further notice.
March 25, 2020
Dear valued customer:
As the current business climate is unpredictable and constantly changing, communities are increasingly issuing “stay home” orders, and some businesses are temporarily shut down. Due to the unprecedented impact of the COVID-19 pandemic, YRCW companies have suspended reimbursement for service failures on both Guaranteed and Time-Critical shipments picked up on or after Wednesday, March 25, 2020 and through a to-be-determined date. Our Tariff 100 rules also are updated to reflect this change and can be found on each of our carrier websites.
We will continue to offer Time-Critical and Guaranteed services throughout the time period and will monitor for reinstatement of our guarantee at a prudent time. We do not expect our Time-Critical/Guaranteed shipments to experience any disruption, and we’ll continue monitoring these shipments to receive additional operational priority. Time-Critical and Guaranteed shipments will also continue to move with the same high priority within our network as always.
We apologize for any inconvenience caused by this change and appreciate your business, especially in these challenging times. Please reach out to your Account Executive if you have additional questions or for information on tracking status of Time-Critical or Guaranteed shipments.
Chief Customer Officer